Current operation · Vet bespoke
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Observed evidence
Abbeywell is a one-site independent Folkestone practice with 24-hour online booking, a named reception/admin team, partner out-of-hours cover through Vets Now, and Mike Nikolaou publicly identified as owner and principal veterinary surgeon.
Working hypothesis
Routine appointment and owner questions may benefit from a separate approved administrative path while urgent and clinical decisions remain with the practice and Vets Now; validate rather than assume current workload leakage.
Operating handoff
Next action. Strict A+ certified and CRM/dossier complete. Hold all import and outreach; a separate authorized campaign job must rerun live health, suppression, exact transport and ramp gates before any import.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.