Observed evidence
What is visible now
Family-owned independent clinic led by Sarah and Tristan Martin with app booking, WhatsApp, email, registration and structured repeat-prescription intake.
Current operation · Vet bespoke
Battersea Square Vets
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Working hypothesis
What requires validation
Multi-route client contact may arrive with incomplete context and create avoidable follow-up; validate a structured intake layer while medication and urgency decisions remain human.
Operating handoff
Decision context
Decision ownerSarah Martin
RoleFounder, co-owner, veterinary surgeon and Management Lead
System boundaryRoutine admin only; human clinical handoff
Next action. Imported to Smartlead [private id]; ACTIVE and waiting for Europe/London weekday 08:30–17:30 schedule. Mark CONTACTED only after message-history proof.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Evidence trail
- https://www.batterseasquarevets.com/batterseasquarevets.com
- https://www.batterseasquarevets.com/meet-the-teambatterseasquarevets.com
- https://www.batterseasquarevets.com/repeat-prescriptionsbatterseasquarevets.com
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.