Current operation · Vet bespoke
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Observed evidence
One-site independent small-animal practice. Founder is the exact current buyer. Clinic is growing from six vets to seven and publicly prioritises handovers, thinking time and sustainable growth. Current official owner routes separate same-day care, VidiVet video access and MiNightVet out-of-hours emergencies.
Working hypothesis
Approved non-clinical booking and owner-question intake may protect the existing escalation boundary as caseload grows; no current service failure is asserted.
Operating handoff
Next action. Strict A+ certified and CRM/dossier complete. Hold all import and outreach; a separate authorized campaign job must rerun live health, suppression, exact transport and ramp gates before any import.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.