Observed evidence
What is visible now
Online booking, repeat-script ordering and WhatsApp are published. Vets Now is the closed-hours emergency provider. Exact current proprietor is resolved.
Current operation · Vet bespoke
Braemar Veterinary Clinic
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Working hypothesis
What requires validation
Routine requests between existing routes may be completed more consistently through a bounded non-clinical receptionist.
Operating handoff
Decision context
Decision ownerShane Murray
RoleProprietor / Veterinary Surgeon
System boundaryRoutine admin only; human clinical handoff
Next action. Strict A+ certified and CRM/dossier complete. Hold all import and outreach; a separate authorized campaign job must rerun live health, suppression, exact transport and ramp gates before any import.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Evidence trail
- https://www.braemarvetclinic.co.uk/braemarvetclinic.co.uk
- https://www.braemarvetclinic.co.uk/index.php/about-us/meet-the-teambraemarvetclinic.co.uk
- https://www.braemarvetclinic.co.uk/index.php/about-us/terms-conditionsbraemarvetclinic.co.uk
- https://www.braemarvetclinic.co.uk/index.php/ct-contactsbraemarvetclinic.co.uk
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.