Current operation · Vet bespoke
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Observed evidence
Own-team 24-hour emergency service. One active Carlisle site. March 2026 hiring page says six vets, 80% small animal and a 1:4 out-of-hours rota. Contact page says routine emails are checked daily with a reply aim within 48 hours; urgent cases should phone.
Working hypothesis
The published routine-email versus urgent-phone boundary makes non-clinical intake a relevant test, without asserting a current failure.
Operating handoff
Next action. Strict A+ certified and CRM/dossier complete. Hold all import and outreach; a separate authorized campaign job must rerun live health, suppression, exact transport and ramp gates before any import.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.