Current operation · Vet bespoke
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Observed evidence
The official practice story names Matt Thomas as founder and practising vet, while current LinkedIn evidence maps him to Cornish Paws; the practice offers five-day consults, an in-house 24/7 emergency line and broad routine client administration.
Working hypothesis
Routine bookings, repeat medication, registration and follow-up calls may arrive beside urgent out-of-hours demand; validate whether those queues are still manually separated before a clinician is involved.
Operating handoff
Next action. Strict A+ certified and CRM/dossier complete. Hold all import and outreach; a separate authorized campaign job must rerun live health, suppression, exact transport and ramp gates before any import.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.