Observed evidence
What is visible now
100% owner-operated independent York clinic with 20-minute consults, same-vet continuity, a registration waiting list and 24-hour phone route.
Current operation · Vet bespoke
Green Vets
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Working hypothesis
What requires validation
Registration, appointment and non-clinical admin traffic may interrupt clinical work while demand is capacity-constrained; validate with human handoff preserved.
Operating handoff
Decision context
Decision ownerAnne Busch
RoleDirector and Senior Veterinary Surgeon
System boundaryRoutine admin only; human clinical handoff
Next action. Imported to Smartlead [private id]; ACTIVE and waiting for Europe/London weekday 08:30–17:30 schedule. Mark CONTACTED only after message-history proof.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Evidence trail
- https://thegreenvets.uk/thegreenvets.uk
- https://thegreenvets.uk/about-us/thegreenvets.uk
- https://thegreenvets.uk/contact/thegreenvets.uk
- https://thegreenvets.uk/people/anne-busch/thegreenvets.uk
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.