Observed evidence
What is visible now
Three branches have different service mixes. Own out-of-hours route uses Kernow to contact the duty vet. Online booking exists for routine branch routes.
Current operation · Vet bespoke
Moorgate Veterinary Group
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Working hypothesis
What requires validation
Routine non-clinical branch selection and owner questions may be completed before reaching the team.
Operating handoff
Decision context
Decision ownerTracy Laban
RolePractice Manager / Branch Manager
System boundaryRoutine admin only; human clinical handoff
Next action. Strict A+ certified and CRM/dossier complete. Hold all import and outreach; a separate authorized campaign job must rerun live health, suppression, exact transport and ramp gates before any import.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Evidence trail
- https://moorgatevets.co.uk/moorgatevets.co.uk
- https://moorgatevets.co.uk/about/moorgatevets.co.uk
- https://moorgatevets.co.uk/our-team/moorgatevets.co.uk
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.