Current operation · Vet bespoke
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Observed evidence
The current official ownership page names Vicky Stoodley as a director who owns the independent practice with Susanna, while current LinkedIn evidence ties her to the same limited company; the clinic handles routine booking, repeat medication and emergency routing.
Working hypothesis
Routine appointment, medication and registration work may create a mixed front-desk queue alongside urgent clinical calls; validate whether the handoff is already controlled or still requires repeated manual sorting.
Operating handoff
Next action. Strict A+ certified and CRM/dossier complete. Hold all import and outreach; a separate authorized campaign job must rerun live health, suppression, exact transport and ramp gates before any import.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.