Current operation · Vet bespoke
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Observed evidence
Verified retained first-wave. Official site has Provet booking, registration, phone/email, public WhatsApp route evidence, and weekend/emergency press-9 path; official route: Katie Monaghan, Practice Manager; WhatsApp is not permission.
Working hypothesis
Routine front-desk WhatsApp/website intake, booking/admin detail collection and safe human escalation; validate on reply. Sources: https://perfectpawsvets.com/ | https://perfectpawsvets.com/meet-the-team/
Operating handoff
Next action. D1 first touch proven sent once; monitor replies/bounces and respond in-thread. No duplicate send.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.