Observed evidence
What is visible now
Official practice pages show owner/clinical-director leadership, small-animal, large-animal and equine services, Click & Collect, a practice manager and four reception routes.
Current operation · Vet bespoke
Robertson & Orr Veterinary Practice
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Working hypothesis
What requires validation
Mixed species, service and admin paths may create repeat sorting before the right person can act; validate as a control question, not a claim of failure.
Operating handoff
Decision context
Decision ownerCatriona Hastie
RoleClinical Director and Owner
System boundaryRoutine admin only; human clinical handoff
Next action. Strict A+ certified. Hold Smartlead import until D1 final four each deliver once and post-send health remains clean; then import as the next ramp micro-lot with exact transport readback.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Evidence trail
- https://find-and-update.company-information.service.gov.uk/company/SC375472find-and-update.company-information.service.gov.uk
- https://find-and-update.company-information.service.gov.uk/company/SC375472/officersfind-and-update.company-information.service.gov.uk
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.