Current operation · Vet bespoke
A public-safe operating dossier for the current Vet Front-Desk motion. Facts, hypotheses and next actions stay separated so the team can decide quickly without exposing private contact routes.
Observed evidence
The Lighthouse is an independent one-site 24/7 A&E pet hospital and an official trading division of Optivet Referrals; Simon Hester is publicly mapped as a current director of both and discusses continuity, partner-practice collaboration and expansion.
Working hypothesis
Routine owner, partner-practice, referral and transport details may benefit from an approved administrative intake path while every medical, urgent or uncertain decision remains with the clinical team; validate rather than assume current front-desk failure.
Operating handoff
Next action. Strict A+ certified and CRM/dossier complete. Hold all import and outreach; a separate authorized campaign job must rerun live health, suppression, exact transport and ramp gates before any import.
Risks and controls. No medical advice; urgent and clinical cases remain with people.
Source register
Public dossiers deliberately omit email addresses, phone numbers, provider identifiers, message IDs and private research payloads. The operational CRM retains the private route intelligence.